Contact Us
ENQUIRY
SUPPORT
T: (08)8338 6788
E: admin@infratecsecurity.com.au
Frequently Asked Questions
You can log into the ISS iGuard App using either your email address and password or your mobile number and PIN.
– For email login, enter your email, select ‘login,’ input your password, and press the login button.
– For mobile login, enter your country code, and mobile number, select ‘login,’ enter your 4-digit PIN, and press the login button.
The ISS iGuard App requires the following permissions: device location, taking pictures and recording video, accessing photos/media/files, recording audio, and notifications. For iOS devices, it also needs Health Kit access. Ensure all these permissions are enabled for full app functionality.
To set up emergency contacts, go to the app home menu > emergency contacts section. Enter the full name, mobile number, and email address of each contact. You can also create groups of contacts, such as friends or colleagues, and toggle which groups receive alerts.
The app has two alert modes: Deterrent and Stealth.
Deterrent mode displays an obvious alert screen, capturing GPS, audio, and video.
Stealth mode raises an alert silently, displaying a default home screen to avoid drawing attention, still capturing GPS, audio, and video.
You can activate an alert using the virtual button by pressing the middle hexagon icon on the home screen, shaking your device, or pressing the volume button upwards five times on Android devices. You can customize these settings in the app menu.
When an alert is raised, your GPS location is captured in real-time, and the app covertly starts recording video and audio. This data is sent to secure servers and forwarded to your emergency contacts and the 24/7 monitoring response service.
To start a journey, select the journey icon on the home screen, enter your start and finish locations, and press ‘Start Journey.’ Your contacts will receive real-time updates of your movements. An alert is triggered if you don’t arrive at your destination on time.
Mask Mode allows you to disguise the app icon on your device home screen. You can change the app icon to look like a weather app or calculator, ensuring the app remains inconspicuous while still being functional.
The Person Down feature detects if you have a sudden fall or stop moving. It triggers an alert, capturing audio and video, and notifies your contacts. You can customise the sensitivity and inactivity period in the app settings.
Get In Touch
Adelaide
5/205 Glen Osmond Rd,
Frewville, SA 5063
(08) 8338 6788
admin@infratecsecurity.com.au
About Us
ISSiGUARD is your trusted in ensuring the safety and security of lone workers and individuals alike. We are committed to providing advanced personal safety solutions that cater to both businesses with lone workers and personal users. Our innovative safety app is designed with a range of smart features to protect your workforce and loved ones in any situation.